PeopleNet Support Technician

The PeopleNet Support group serves as the expert operator to initiate, resolve and repair all items within the Company's outlined PeopleNet operating requirements. This position includes a schedule with an on call rotation every third week. During this time you must be available 24/7.
Essential Job Functions and Responsibilities include the following. Other duties may be assigned.
Provide technical support to Load Planners / Driver Support, Mechanics and Drivers.
Understand all aspects of the PeopleNet system from installations, repairs and uninstalls.
Repair communication issues on trucks, Company and contractor, in field.
Schedule repairs and installs with shop.
Administer PeopleNet Fleet Manager Maintenance by establishing initial settings, maintain correct grouping based upon TMW profile, and reporting for speed gauge.
Maintain PeopleNet inventory by maintaining RTA and weekly counts.
Provide corporate support to Company and contractors in TMW system.
Identify and resolve issues with the PeopleNet system.
Update drivers and equipment in TMW.
Required Skills
Proficient at using Microsoft Office suite.
Strong communication skills, both written and verbal
Must be able to work in a team environment
Must be able to perform the essential functions in a fast paced and high stress environment.
Must possess exceptional customer service skills and the ability to work with current and potential customers, both internal and external.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
The physical demands of this job are outlined in the Functional Job Analysis for this position and are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma, GED or equivalent
Licenses and Certifications
Valid driver's license
Supervisory Responsibilities
This position has no supervisory responsibilities

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